Customer Care & Performance Improvement

Service Description

If you could increase your sales without increasing your marketing budget, would you be interested? Before you spend your time and money going after new customers and clients you do not currently have a relationship with, you better consider some statistics. Did you know that repeat customers spend 33% more than new customers? Referrals among repeat customers are 107% greater than non-customers. It costs six times more to sell something to a prospect than to sell that same thing to a customer. Companies that fail to nurture and retain their customer base ultimately fail. This is why we offer a wide range of customer care courses for you to succeed in your career. GET 3 is a short training course designed by our training experts that will provide the essential customer care skills and Scope & Objectives: 1. Why customer service matters 2. What's different about good service? 3. Performance standards 4. Turn complains into opportunities 5. Listening to customers 6. Assertiveness and good service 7. Effective customer communications 8. Team work and Internal customers 9. Understanding Motivation 10. Ways to Motivate Employees 11. Theories of Motivation General Information: 1. Duration: 4 Days (08 Hrs) 2. Delivery Style: Workshop / Classroom Presentations 3. Min Participants: 10 4. Max Participants: 15 5. Medium: English / Dhivehi 6. Fees: Mrf 2000/- per participant

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